Product Guarantee.
We are the official distributors & educators CND in Israel, Cyprus and Malta so GUARANTEE that all our products ( especially CND, CND SHELLAC, Vinylux , Plexigel etc.. ) are all GENUINE – direct from source…( no thrid party storage ) – NO FAKE items here. Put your mind at rest ::}
Pricing
Our prices are set for professional business at wholesale level and we already set them at the lowest in Europe so we don’t need to bother you with offers because this is the lowset we can go. If CND give us more offers we will set them up as well ). Prices are net of VAT and shipping and ex works our main store in Malta.
Our registered company, Aura Ltd. is in the EU with VAT number MT 1642-9904.
Nailcrazy.com is compliant with EU VIES system as per cross-border EU law.
- If you have a valid VAT number – simply enter it correctly in the box provided on check out . . and our system will validate and remove the VAT automatically.
- 18% VAT will be charged to ALL EU orders & NO vat is charged if you are outside the EU.
Our aim is to serve our customers with the lowest prices in EU and we try be lower than Amazon and eBay as well.
We can set you up for high volume customer as well with special trade discounts.
We are committed to help any size customer – big or small. – If you can find the products cheaper in EU, send us an email or use our contact form . . and get in touch :} We would love to hear from you.
Sometimes we may have the wrong price and might not match exactly as our local wholesale prices so we reserve the right to keep our prices as we need.
Payments.
Pleaes note – STOCK CONTROL is NOT turned ON ( because we sell on other big platforms like Amazon local sage which can not be synced up ) so . . for …
Payment by SWIFT Transfer – send your order through but DO NOT send your payment straight away .
We will need to check if we have in stock and send you an Email confirmation that you can effectively make your swift payment. – We will always try to offer something similar but if you still choose to ask for your swift payment back – then you might need to cover any return charges.
Credit cards payment – we are set up with the top payment gateway and your ORDER amount will only be blocked – and this will give you the opportunity to remove or change anything yourself in case we do not have in stock. – An Email will be sent with your updated items and we will also make suggestions to help as much as we can . You can still choose to canel your order easily by email as well and the funds will get back to you a few days after.
PayPal – we accept PayPal no problem at all but in cases where we might can not find your products straight away we might put your order on hold – and when you agree it means you are happy to wait.
( we have 3 big stores in different locations so sometimes it can take a long time especially for old items that CND made only once – or stopped production a long time ago .
It is your responsibility to just send us an Email you wish to cancel your order for a full refund and it will be done – you do not need to set up any PayPal claims because .
Terms and Conditions
All orders are dealt with on first come first serve basis.
In most cases when orders are received the day before or even in the morning we can pack and ship small order that we find fully paid on the same day.
We will pack your order and try to get it to the post office by 12.pm. If we do not manage to complete – they will be shipped the day after.
If we do not have in part or full – Any of the items if you order, we will fill what we have – and then get in touch with you via email. – ( at this point your order is on hold ) and we need your confirmation in writing to continue and complete.
Our staff will offer you the choice to change or remove from the order – and in many cases – when we receive you confirmation in due time – we manage to ship without delay.
Once the orders complete and shipped – we then update the tracking number and your order status so you can log in and print your invoice.
If you need to add items – we never had problem helping our customers with ‘opps i forgot’ emails – and even if the items is fully paid – we can generate payment request for any additions :}
Payment Transactions.
Many who use Paypal I’m sure know exactly how great this method payment is and its available with us.
For all our Credit Card transactions, our system is set to block your amount from your card when you make an order not actually take it.
This gives you the best situation in case we can not complete in part or full. Only after we can complete your order 100% to your satisfaction do we actually run the payment – and then ship straight away.
We do not see your credit card details in any way shape or form. We work through a top payment gateway called Braintree and they handle all payments on our behalf.
Bank swift are recommended for large amount and are possible to our company account – Aura Ltd.
Shipping:
ALL International shipping is done with the Reregistered POST System with your unique tracking number.
Courier shipping Services like Fedex, TNT OR DHL ARE NOT possible because 90% of the products we stock ( like CND Shellac , Vinylux etccc. ) – are both Liquid , Flammable and classed as hazardous materials and none of them accept. IF you are ordering non flammable items like SPA , racks etc. we can get you a quote but from experience we know they will be very expensive.
We are NOT the Post office and we can never be able to control anything ourselves. Because the post system of the world has its own rules. Because of COVID the post system still has unwanted delays and they do NOT give a timeframe ( like before – 1 week to UK and 3 weeks to Dubai for example )
It is the buyer’s responsibility to make sure they follow the tracking number themselves on this link below first .
First link to track my parcel from Nailcrazy with International shipping .
Where do i find my tracking number ??? This unique tracking number will be sent as a personal message from us on the auto email from Nailcrazy ”saying that the status of your order is complete ” in the subject line .
n.b. it is very important to check your SPAM folder and un-SPAM anything from Nailcrazy because this can also happen.. a lot.
We strongly suggest to track once a week and when you see your box is scanned in your country – its very important to follow it up on your local country Post office website and customer Services in your language .
Many times you might not get a paper so you must track it online and when you see it is in your local post office – go to get it with your ID card – straight away .
iF you do not collect it after 7 days the post office have the right to return it back – as unclaimed .
LEGAL:
As we are based in Malta – our company and all its dealings fall under Maltese Law – and same for VAT and other.